Shipping & Returns

If it turns up broken, I replace it. Here’s everything else.

A broken bottle of Salamander Original on a concrete sidewalk, sauce pooled around it

I stand behind every bottle. If something’s wrong with the sauce, or it shows up broken, I’ll make it right.

Shipping

I ship USPS Ground Advantage, with FedEx 2Day as an upgrade at checkout. Orders ship as soon as possible. I try to ship orders that come in before noon the same day, but it can take up to 2 days.

Shipping is calculated at checkout, based on how many bottles you’re ordering and where they’re going. 10 or more bottles ship free by USPS. See shipping rates & delivery times.

Right now checkout only calculates rates inside the US. If you’re ordering from outside the US, email info@salamandersauce.com with what you’d like and how much, and I’ll send you a quote.

If It Arrives Damaged

Glass ships badly sometimes. If your order turns up broken or leaking, email info@salamandersauce.com within 7 days of delivery and include:

  • Photos of the damaged bottles and the shipping box
  • Your order number and delivery date
  • Your name and shipping address

A replacement goes out right away. No charge, and there’s nothing to send back.

If Something’s Wrong With The Sauce

Broken seal, bubbling, anything that looks or smells off. Email info@salamandersauce.com within 7 days with photos, your order number, and a short description of what you’re seeing. I’ll handle it.

Returns

Unopened bottles can be returned within 30 days of delivery for a 50% refund. Seals must be intact and the bottles in original condition.

Opened bottles can’t be returned. That’s true of any food, and it’s the reason the two sections above exist: if there’s a problem with what’s in the bottle, that’s a replacement, not a return.

How It Works

  1. Email info@salamandersauce.com with your order number, the reason for the return, and clear photos. Photos mean I can usually sort it out on the first email instead of going back and forth. You’ll hear back within 1 to 2 business days with a return authorization and the address to send them to.
  2. Ship the bottles back with tracking through UPS, FedEx, or USPS Priority, and email me the number when it goes out. Return shipping is at your cost.
  3. Tracking is how you’ll know it reached me, and arrival is what starts the refund. Returns sent without it can’t be processed.
  4. Once the return arrives and is inspected, the 50% refund is issued to the original payment method. Processing takes 7 to 14 business days.

Not Returnable

Opened bottles, gift certificates, and anything marked final sale.

Product Exchanges

I don’t do direct exchanges. Place a new order for what you want and send the unwanted bottles back as a standard return.

Questions?

info@salamandersauce.com. I answer these myself.

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